CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at 925-452-7124 or send us an email at Kindra@sassybeautybykindra.com

FAQ

 
How do I track my order?
 

Once  your order is fulfilled a tracking number will generate and be sent to your email with 24 hours. you can got to usps.com/tracking

 

 

 

What are your delivery options?
 

Sassy Beauty Offer Multiple Delivery Options

1. USPS Shipping

2. Delivery to cites in the bay area (Alameda, Oakland, San Leandro, Castro Valley/Hayward, San Lorenzo)

delivery is delivered on Saturdays and Mondays.

 

 

 

How do I return an item?
 

SASSY BEAUTY BY KINDRA RETURN POLICY TEMPLATE

Last updated [November 23, 2020]

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [store credit/for a full refund or an exchange/for store credit or an exchange. [store credit, or an exchange] only]. Please see below for more information on our return policy. This return policy was created using Termly.

 

RETURNS

 

All returns must be postmarked within 15 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, [please email customer service at Kindra@sassybeautybykindra.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number,] place the item securely in its original packaging [and include your proof of purchase/and the return form provided/and other], and mail your return the following address:

 

Sassy Beauty By Kindra

[Attn: Returns]

[RMA #]

P.o Box 3562

San Leandro Ca 94578

 

[Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.] [You may also use the prepaid shipping label enclosed with your package.] [Return shipping charges will be paid or reimbursed by us.] [If you use the prepaid shipping label, $10.00 will be deducted from your return to cover shipping charges.]

 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your [return/exchange/return or exchange]. Please allow at least 3 days from the receipt of your item to process your [return/exchange/return or exchange]. [Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

 

[The following items cannot be returned [or exchanged]:]

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

 

Please Note

 

  • [Sale items are FINAL SALE and cannot be returned.]

 

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

925-452-7124

 Kindra@sassybeautybykindra.com

How can I contact your couriers?
 

To contact usps

www.usps.com/tracking

for delivery please contact

925-452-7124

 

 

 

Do you provide International delivery?

Yes! sassy beauty by Kindra Ships everywhere

once you check out on website select the courier you would like to ship your items and your address will be calculated for the shipping price.

 

 

 

What is your returns policy?
 

Due to Covid 19 we do not accept returns. if item is damaged send a email to Kindra@sassybeautybykindra.com  with your order number placed in the subject bar and a image of the damaged items.

Contact Us

Kindra@Sassybeautybykindra.com

Ph: (925)-452-7124

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